Returns and Refunds
Last updated: October 16, 2026
Tunerzine merch is made in small, limited runs, and every order is inspected and hand packed by our team before it ships. All sales are final, except for an item damaged in shipping or sent to you by mistake (see below). We don’t accept returns or exchanges for a change of mind or the wrong size, so please check the sizing on the product page before you order.
Damaged in shipping
If your order arrives damaged in transit, we’ll make it right:
- Email info@tunerzine.com within 7 days of delivery.
- Include your order number and clear photos of the damaged item and the packaging it arrived in.
- We’ll send a replacement at no cost. If the item is sold out or its drop has closed, we’ll refund it instead.
You don’t need to send the item back unless we ask you to.
Wrong item
If we sent you the wrong item, email info@tunerzine.com within 7 days of delivery with your order number and a photo of what you received. We’ll email you a prepaid return label and ship the correct item at no cost. If the correct item is sold out, we’ll refund it instead.
Lost or missing packages
Orders that include a shirt ship with USPS tracking. If your tracking hasn’t updated for 10 days, email us and we’ll reship your order or refund it.
Sticker-only orders ship by USPS First-Class Mail in a plain envelope, without tracking. If yours hasn’t arrived within 15 business days of shipping, email us and we’ll send a replacement once.
If tracking shows your order as delivered but you can’t find it, check with neighbors and your local post office first. If it doesn’t turn up, email us within 7 days of the delivery date and we’ll help you file a claim with USPS.
Wrong address
Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, we’ll reship it once you confirm the right address. Postage for the second shipment is on you.
Pre-orders and limited drops
Limited drop items are made to order after the drop closes. You can cancel a pre-order for a full refund any time before the drop closes. Once it closes, production starts and the order can’t be cancelled.
If your pre-order is going to ship later than the date shown on the product page, we’ll email you, and you can choose to wait or cancel for a full refund.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.
Questions
Email info@tunerzine.com with your order number and we’ll get back to you.